General Terms and Conditions with Customer Information
Table of Contents
- Scope
- Conclusion of Contract
- Right of Withdrawal
- Prices and Payment Terms
- Delivery and Shipping Conditions
- Retention of Title
- Liability for Defects (Warranty)
- Redemption of Promotional Vouchers
- Applicable Law
- Place of Jurisdiction
- Alternative Dispute Resolution
- Special Conditions for the Purchase of Our Products
1) Scope
1.1 These General Terms and Conditions (hereinafter "GTC") of SWK Kleinbauernlogistik GmbH (hereinafter "we/us") apply to all contracts for the supply of goods that you as a consumer or entrepreneur (hereinafter "you") conclude with us regarding the goods displayed in our online shop. We hereby object to the inclusion of your own terms and conditions, unless we have agreed otherwise with you.
1.2 You are a consumer within the meaning of these GTC if you conclude a legal transaction for purposes that are predominantly neither attributable to your commercial nor your independent professional activity.
1.3 You are an entrepreneur within the meaning of these GTC if you are a natural or legal person or a legal partnership that acts in the exercise of your commercial or independent professional activity when concluding a legal transaction.
2) Conclusion of Contract
2.1 The product descriptions contained in our online shop do not constitute binding offers on our part, but serve to enable you to submit a binding offer.
2.2 You can submit the offer via the online order form integrated into our online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, you submit a legally binding contract offer regarding the goods contained in the shopping cart by clicking the button that concludes the ordering process. Furthermore, you can also submit the offer to us by e-mail.
2.3 We can accept your offer within five days,
- by sending you a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by you is decisive, or
- by delivering the ordered goods to you, whereby the receipt of the goods by you is decisive, or
- by requesting payment from you after you have placed your order.
If several of the aforementioned alternatives exist, the contract is concluded at the time when one of the aforementioned alternatives first occurs. The period for accepting your offer begins on the day after you send your offer and ends at the end of the fifth day following the sending of the offer. If we do not accept your offer within the aforementioned period, this is deemed a rejection of the offer, with the consequence that you are no longer bound by your declaration of intent.
2.4 When ordering via our online order form, we save the contract text after the conclusion of the contract and send it to you in text form (e.g. e-mail, fax or letter) after you have sent your order. We do not make the contract text accessible beyond this. If you have set up a user account in our online shop before sending your order, your order data will be archived on our website and can be accessed by you free of charge via your password-protected user account by entering the corresponding login data.
2.5 Before submitting a binding order via our online order form, you can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of your browser, which enlarges the display on the screen. You can correct your entries within the electronic ordering process using the usual keyboard and mouse functions until you click the button that concludes the ordering process.
2.6 Different languages are available for the conclusion of the contract. The specific language selection is displayed in the online shop.
2.7 Order processing and contact usually take place via e-mail and automated order processing. You must ensure that the e-mail address you provide for order processing is correct, so that the e-mails sent by us can be received at this address. In particular, when using SPAM filters, you must ensure that all e-mails sent by us or by third parties commissioned by us to process the order can be delivered.
3) Right of Withdrawal
3.1 Consumers generally have a right of withdrawal.
3.2 Further information on the right of withdrawal can be found in our cancellation policy.
4) Prices and Payment Terms
4.1 Unless otherwise stated in our product description, the prices quoted are total prices that include statutory value-added tax. Any additional delivery and shipping costs will be specified separately in the respective product description.
4.2 The available payment options will be communicated to you in our online shop.
4.3 If payment in advance by bank transfer is agreed, payment is due immediately after conclusion of the contract, unless we have agreed a later due date with you.
5) Delivery and Shipping Conditions
5.1 If we offer shipping of goods, delivery will be made within the delivery area specified by us to the delivery address provided by you, unless otherwise agreed. When processing the transaction, the delivery address specified in our order processing is decisive.
5.2 If the delivery of the goods fails for reasons for which you are responsible, you shall bear the reasonable costs incurred by us as a result. This does not apply to the costs of sending the goods if you effectively exercise your right of withdrawal. For the costs of return, the provisions made in our cancellation policy apply if you effectively exercise your right of withdrawal.
5.3 If you act as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods passes to you as soon as we have delivered the item to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment. If you act as a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally only passes to you upon delivery of the goods to you or a person authorized to receive them. Deviating from this, even if you act as a consumer, the risk of accidental loss and accidental deterioration of the sold goods already passes to you as soon as we have delivered the item to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment, if you have commissioned the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment and we have not previously named this person or institution to you.
5.4 Self-collection is not possible for logistical reasons.
6) Retention of Title
If we perform in advance, we reserve ownership of the delivered goods until full payment of the owed purchase price.
7) Liability for Defects (Warranty)
Unless otherwise stipulated in the following provisions, the provisions of statutory liability for defects apply. Deviating from this, the following applies to contracts for the delivery of goods:
7.1 If you act as an entrepreneur,
- we have the choice of the type of supplementary performance;
- for new goods, the limitation period for defect claims is one year from delivery of the goods;
- for used goods, defect claims are excluded;
- the limitation period does not begin anew if a replacement delivery is made within the scope of liability for defects.
7.2 The aforementioned limitations of liability and shortening of deadlines do not apply
- to your claims for damages and reimbursement of expenses,
- in the event that we have fraudulently concealed the defect,
- for goods that have been used for a building in accordance with their usual use and have caused its defectiveness,
- for any existing obligation on our part to provide updates for digital products, in contracts for the supply of goods with digital elements.
7.3 Furthermore, for entrepreneurs, the statutory limitation periods for any existing right of recourse remain unaffected.
7.4 If you act as a consumer, you are requested to complain about goods delivered with obvious transport damage to the deliverer and to inform us thereof. If you do not comply with this, it has no effect on your statutory or contractual claims for defects.
8) Redemption of Promotional Vouchers
8.1 Vouchers that we issue free of charge as part of promotional campaigns with a specific validity period and that you cannot purchase (hereinafter "promotional vouchers") can only be redeemed in our online shop and only within the specified period.
8.2 Promotional vouchers can only be redeemed by you as a consumer.
8.3 Individual products may be excluded from the voucher campaign, provided that such a restriction results from the content of your promotional voucher.
8.4 Promotional vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible.
8.5 Only one promotional voucher can be redeemed by you per order.
8.6 If our promotional voucher refers to a specific value and not to a percentage discount, your goods value must be at least equal to the amount of the promotional voucher. Any remaining credit will not be refunded by us.
8.7 If the value of the promotional voucher is not sufficient to cover your order, you can choose one of the other payment methods offered by us to settle the difference.
8.8 The credit of a promotional voucher is neither paid out in cash nor does it accrue interest.
8.9 The promotional voucher will not be refunded if you return goods paid for in whole or in part with the promotional voucher within the scope of your statutory right of withdrawal.
8.10 The promotional voucher is transferable. We can discharge our obligation to the respective holder who redeems the promotional voucher in our online shop. This does not apply if we have knowledge or grossly negligent ignorance of the unauthorized nature, incapacity for business or lack of power of representation of the respective holder.
9) Applicable Law
For all legal relationships between us, the law of the Republic of Austria applies, excluding the laws on the international purchase of movable goods. If you act as a consumer, this choice of law applies only insofar as the protection granted to you by mandatory provisions of the law of the state in which you have your habitual residence is not withdrawn.
10) Place of Jurisdiction
If you act as a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Republic of Austria, the exclusive place of jurisdiction for all disputes arising from this contract is our registered office. If you have your registered office outside the territory of the Republic of Austria, our registered office is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims from the contract can be attributed to your professional or commercial activity. In the aforementioned cases, however, we are in any case entitled to appeal to the court at your registered office.
11) Alternative Dispute Resolution
We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board, but we are willing to do so.
12) Special Conditions for the Purchase of Our Products
The goods offered as Kratom leaf powder are exclusively intended as coloring material for artistic and craft applications and not for ingestion.
Status: 08/03/2026, 19:04:26